Terms of Service & Rules
Please review these binding Terms of Service carefully before utilizing the WensWork platform, escrow services, or payment features.
Registered Business Entity
WensWork operates under WensWork / WensWork Express. Operating addresses located in New Delhi & Uttar Pradesh, India.
1. Agreement & Operating Entity
Welcome to WensWork ("Platform", "We", "Us", or "Our"), an online job search marketplace and freelance matching platform operated under WensWork / WensWork Express.
By registering, browsing, posting a job listing, submitting a freelance project proposal, or initiating any financial payment transaction through our platform, you ("User", "Employer", or "Jobseeker/Freelancer") explicitly agree to be bound by these Terms of Service, our Privacy Policy, and our Refund & Cancellation Policy. If you do not agree to these terms, you must immediately cease accessing or using our platform.
2. Definitions & Key Terminology
3. Account Registration & Eligibility
To access features such as posting jobs, accepting bids, or receiving payouts, users must complete profile registration.
- Age Requirement: You must be at least 18 years of age or possess legal corporate authority to form a binding contract under Indian law.
- Accurate Information: Users agree to provide true, current, and complete contact, identity, and payment routing credentials.
- Account Security: You are strictly responsible for preserving password secrecy. WensWork is not liable for unauthorized account access resulting from user negligence.
4. Platform Services & User Roles
WensWork operates as a neutral digital marketplace bridging Employers and Jobseekers across India. We facilitate job listings, application processing, worker verification, task management, and secure payout routing. We do not directly act as an employer, partner, or employment agency for any posted listing unless explicitly stated.
5. Pricing, Fees & Payment Gateway Terms
WensWork maintains clear and transparent pricing structures for job postings, premium listings, subscriptions, and escrow transactions.
Secure Payment Gateway Processing
All online payment transactions (including Credit/Debit Cards, Net Banking, UPI, and Digital Wallets) are processed through RBI-authorized, PCI-DSS Level 1 compliant payment gateway partners (such as Razorpay, Paytm, Cashfree, or Stripe). WensWork never stores sensitive card numbers, CVVs, or online banking passwords on our servers.
- • Currency: All payments are denominated and charged in Indian Rupees (INR ₹) unless explicitly stated otherwise.
- • Taxes: Applicable Goods and Services Tax (GST) will be calculated and added to invoice totals during checkout where required by Indian statutory laws.
- • Platform Fees: Standard job listings currently feature promotional ₹0 posting fees. Any optional featured promotion or service fee will be transparently itemized prior to payment authorization.
6. Escrow Payment System & Release Guidelines
To guarantee financial safety for both Employers and Freelancers, micro-tasks and project agreements utilize our secure Escrow System:
7. Cancellation & Refund Policy Summary
We maintain a transparent and fair refund structure in compliance with Indian consumer protection standards. For complete details, please visit our dedicated Refund & Cancellation Policy.
8. User Conduct & Fair Safety Rules
To preserve platform integrity, users agree strictly NOT to:
- ✕ Solicit off-platform payments to circumvent escrow safety.
- ✕ Post misleading, discriminatory, or illegal job openings.
- ✕ Upload harmful computer code, viruses, or spam links.
- ✕ Impersonate other persons, brands, or corporate entities.
9. Intellectual Property Rights
All platform software, graphics, branding, and text are protected by Indian trademark and copyright laws. Deliverables produced by freelancers during paid milestone projects automatically transfer ownership to the Employer upon full release of escrow funds.
10. Dispute Resolution & Escrow Arbitration
In the event of a quality or delivery dispute between an Employer and Freelancer, either party may request WensWork Dispute Support within 7 days of work submission. Our compliance team will review submitted work files, chat logs, and project specifications to issue a final administrative escrow allocation.
11. Limitation of Liability & Disclaimers
WensWork provides platform access on an "AS IS" and "AS AVAILABLE" basis. We are not liable for indirect, incidental, or consequential damages resulting from lost profits, network downtime, or third-party user conduct. Our maximum aggregated liability for any claim shall not exceed the total fees received by us from the user in the preceding 6 months.
12. Account Termination & Suspension
We reserve the right to suspend or terminate accounts that breach safety guidelines, engage in payment fraud, or initiate unverified chargebacks. Pending undisputed escrow funds will be disbursed according to our dispute guidelines.
13. Governing Law & Official Contact Details
These Terms shall be governed by and construed under the laws of the Republic of India. Any legal disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts in New Delhi / Gorakhpur, Uttar Pradesh.