Privacy Policy & Data Security
Discover how WensWork protects your personal identity, payment routing credentials, and privacy rights across our platform.
Compliant with Indian Data Laws
Designed in accordance with the Digital Personal Data Protection (DPDP) Act 2023 and Information Technology Act 2000.
1. Scope & Privacy Commitment
At WensWork (operated under WensWork / WensWork Express), we recognize the critical importance of keeping your personal information, professional credentials, and financial transaction records secure and confidential.
This Privacy Policy describes how we collect, store, process, transfer, and protect your information when you visit our portal, register as an Employer or Jobseeker/Freelancer, process payments, or utilize our escrow services.
2. Information We Collect
We collect information directly provided by you, as well as metadata generated during platform interactions:
3. Payment Gateway & Financial Data Security
WensWork integrates with authorized PCI-DSS Level 1 compliant payment gateways (including Razorpay, Paytm, Cashfree, and Stripe) to securely process card payments, UPI transfers, and net banking transactions.
Zero Card Data Retention Policy
WensWork does NOT capture, store, or process raw Credit/Debit Card numbers, CVV codes, or net banking passwords on our servers. All sensitive financial authorization occurs directly within the encrypted checkout interface provided by our payment gateway partners under TLS 1.3 256-bit encryption.
4. Purpose of Data Utilization
We process your personal information strictly for legitimate operational purposes:
- Service Execution: Matching jobseekers with appropriate job postings and allowing employers to review job applications.
- Escrow Payout Settlement: Verifying milestone completion and initiating electronic fund transfers to freelancers.
- Account Alerts & Verification: Sending OTP notifications, job status changes, work update alerts, and security warnings.
- Legal Compliance: Preventing payment fraud, complying with RBI guidelines, and fulfilling statutory tax obligations.
5. Data Sharing & Third-Party Disclosure
We respect your privacy and NEVER sell or rent your personal data to third-party data brokers or advertisers. We only share information under necessary, limited circumstances:
- • Between Employers & Applicants: Profiles, resumes, and contact details submitted during job applications are accessible to the posting employer.
- • With Payment Gateways: Name, billing email, phone number, and transaction totals are shared with payment gateways to complete checkout.
- • Service Infrastructure: Secure cloud hosting, SMS delivery partners, and analytics tools bound by strict non-disclosure agreements.
- • Legal Mandates: Disclosure to Indian judicial authorities or law enforcement agencies when compelled by a valid statutory order or court summons.
6. Data Security & Encryption Standards
We implement robust technical and organizational measures to safeguard user data:
7. User Data Rights & Consent Controls
In compliance with the DPDP Act 2023, users possess full rights regarding their personal data:
- • Right to Access & Export: Request a copy of your stored account data and application history.
- • Right to Rectification: Edit or update inaccurate profile details at any time from your account settings.
- • Right to Erasure (Right to be Forgotten): Request profile deletion, subject to retention of completed escrow transaction logs required for tax compliance.
8. Cookies & Tracking Technologies
We use essential cookies to maintain logged-in user sessions, preserve security tokens, and analyze aggregate visitor traffic. For complete information, please check our Cookie Policy.
9. Data Retention & Erasure Policy
Personal profile data is retained as long as your account remains active. Upon profile deactivation, personal data is purged within 30 days, except financial invoices and escrow payout logs which are stored for 7 years to satisfy Indian Goods and Services Tax (GST) audit mandates.
10. Children's Data Protection
Our platform is intended strictly for individuals aged 18 and older. We do not knowingly solicit or collect personal information from minors.
11. Grievance Redressal Officer & Contact Info
In accordance with the Information Technology Act 2000 and DPDP Act 2023, the details of the designated Nodal Grievance Officer for WensWork are provided below: